HOTEL Residence LA LUNA NEL PORTO – STRESA-

General conditions (short stays/ less than one week)

a. Reservation/Payment
All reservations will be accepted and confirmed with a suitable form on receiving of your deposit – 30% of the full price of your stay (the reservation will only be valid, if you receive our confirmation form).
This amount can be paid by bank transfer or credit card.
When you make the reservation, we will ask you for your credit card details ( number and expiry date - no Amex or Diners) as guarantee of the reservation.
Cash payments also accepted. Full payment must be made on your day of arrival.

b. Rate of stay
The price includes :

• Total use of the suite and facilities
• Daily cleaning and change of towels
• Change of the bed linen once during the stay ( for stays of at least 5 nights)
  
• Internet (with your own PC)
• Cot, if needed

The price does not include :

• City tax : Euro 1,00 per person /day , to be paid cash
• Telephone calls
• Frigo bar / drinks
• Cleaning of the kitchen, if used (to be used by guests who are staying for 5 days or more) : euro 30,00
• Buffet breakfast - euro 14,00 per person
• For stays of less than five nights (without the use of the kitchen) it is not permitted to use the kitchenware for breakfast in the suite.

We remind you that accommodation for a certain number of people, must not be occupied by a higher number of persons. A little child is counted as an adult.

c. Arrival
The suite is at your disposal from 3 p.m. on the day of arrival to 10 a.m. on the day of departure.
Check-in may be done until 10:30 p.m.; check-in after this time has to be agreed with the reception at the time of booking.
If circumstances beyond your control cause you to be late, please let reception know.

d. Cancellation fees / Withdrawal
In case of communicated client withdrawal :

• up to the 10^th day before the beginning of your stay , no penalty
• from the 9^th to the 4^th day before the beginning of your stay, the cost of one night will be retained
• from the 3^rd day before the beginning of your stay, the 50% of the total cost will be retained

No Show - if you do not arrive on the notified day and do not inform the hotel, payment for the full stay will be taken from the credit card.
If a deposit is refunded to you, an administration charge of euro 10,00 will be retained.

e. If your stay is interrupted
An unforeseen departure of your own initiative, cannot be reimbursed by the Hotel Residence.
If you do not pay on arrival, you will be charged for the total amount of your stay on departure.

f. Privacy
In accordance with article 13 of D.L. 30.06.2003 n.196, our clients'personal data will be used by both data processing systems and manual processes to meet fiscal obbligations (invoicing, data recording, etc.) and to send advertising and sales promotions concerning our Hotel Residence.

g. Respecting other guests
We ask our guests not to make a noise after 9 p.m, nor to use high-volume CD players, radios or musical instruments so as not to disturb other guests.

h. Hotel rules
To make your stay more pleasant, hotel rules are at your disposal in each suite. We would be grateful if you read and respect them. Thank You !